Solutions & Services
At Steatite, we offer a carefully chosen range of rugged portable solutions to meet your industry specific needs and back this up with a full support service. In addition Steatite can fully configure or customise most rugged portable models to meet your requirements.
A rugged portable computing product such as a waterproof laptop is designed for operation in the toughest of environments; however, on occasion standard specification rugged laptops or tablets require adaptation to specific applications and connectivity. To support these requirements, Steatite offers a professional engineering customisation service.
Our team of experienced engineers are available to design and build rugged mobile platforms that suit your requirements without limiting the standard features on rugged products, and conquering your challenges at work even under extreme environmental conditions. With Steatite you can be confident of a professional, no compromise quality service. Our range of services include:
- 1 In-Vehicle Computer Installations
- 2 Leasing
- 3 Servicing & Repair
- 4 Customization
- 5 Windows Embedded Standard Operating System
- 6 Extended Warranty
- 7 Spare Parts
In-Vehicle Computer Installations
Steatite can offer a variety of rugged vehicle mounting solutions to complement our range of semi and fully rugged mobile computers.
In many situations the use of a mobile computer or device within the vehicle is an essential part of the daily routine, to the extent that the vehicle is an extension of the normal office environment. With the ever increasing need for connectivity and reliable systems, the addition of a docking station solution within a vehicle can greatly enhance the reliability of a system and assist in IT productivity within the vehicle.
We recognise that a poor installation will cause project delays and add unnecessary expense. At the top of our agenda is the aim to make things as easy as possible for our customers. That's why we provide an on-site installation service and all our systems are installed completely set up and ready for you to use immediately.
Steatite is partnered with a trusted vehicle installation provider with over 15 years experience in installing vehicle-based computing equipment. We have the facility to install our mobile solutions into almost any vehicle. Steatite will work closely with the customer and our installation partner to produce a detailed rollout program which minimises disruption to the customer’s day-to-day operations. The installation of any vehicle computer should be treated as a major part of any project - our previous experience includes installations in to both the Emergency Service and Utility sectors.
Any docking station solution we provide is designed to meet the demanding requirements of today’s mobile workforce, from a functional, ergonomic and connectivity perspective, as well as ensuring the health & safety of the end user is maintained.
Whether you need to connect a single antenna or a multitude of USB / serial ports to your mobile device, Steatite can help you. We will do our best to meet your exact requirements. From a single vehicle to a fleet consisting of hundreds we can help with all your installation needs.
Please refer to our Vehicle Installations section for full details on our installation service.
Leasing
Take full advantage of competitive leasing rates for the acquisition of mobile computing solutions from our superb product range!
Acquire the equipment you need now whilst retaining your working capital for other purposes. It does not matter if you're your own boss or if you manage a large workforce. There is one thing you can be certain about - you have to be as competitive as possible in today's fast moving market. Steatite understands this and therefore provides flexible and competitive leasing options, tailored to suit your needs and your budget. Why wait. Get the high quality mobile solutions you need NOW and let Steatite organise the finance for you, helping you stay one step in front!
Leasing is already widely used in business and allows business to free up cash previously spent buying other equipment outright in a tax efficient manner.
By leasing as apposed to using cash in an outright purchase transaction, your business retains the cash in the business can can be kept to work growing the business. The cash retained can instead be used for buying stock in bulk to save money, advertising to attract new customers, taking on more staff, settling loans etc. It is also ensures you maintain greater liquidity within the business should the need to have immediate cash available arise.
Leasing is effectively a rental agreement between you and the supplier which allows you to acquire the rugged mobile equipment you need to run your business without having to buy this outright. It typically involves a contract between you, Steatite and the finance company, the lessor, where you pay a monthly fee, usually monthly direct debit.
More information can be found on our Leasing page. Contact us to discuss the leasing options available on our equipment.
Servicing & Repair
By working hand-in-hand with the manufacturers of all notebooks in our range Steatite ensures that we can offer our customers the very best possible solution for their requirements.
Whatever you rugged computing needs, Steatite has a flexible approach and understand the importance of delivering great service, value and professional advice.
Whilst our products are built to last, on occasion as with any product you may occasionally come across a problem. Technical support is available via email, telephone or via the LiveChat facility on our website. We have a fully secure service department and manufacturing facility on-site to address any hardware issues you may experience and our repair turn-around time is second to none.
Customization
Rugged portable computing products are designed for operation in the toughest of environments; however, on occasion standard specification rugged laptops or tablets require adaptation to specific applications and connectivity. To support these requirements, Steatite offers a professional engineering customisation service.
Our team of experienced engineers are available to design and build rugged mobile platforms that suit your requirements without limiting the standard features on rugged products, and conquering your challenges at work even under extreme environmental conditions. With Steatite you can be confident of a professional, no compromise quality service.
For more details on our engineering capabilities and rugged notebook modifications please refer to our customization section.
Windows Embedded Standard Operating System
Do you need better battery life on your product? Do you need a more secure hardware platform? Would you like to reduce bootup time and increase performance?
In addition to mechanical and electrical customisation, Steatite is able to support requests for custom operating systems such as Windows Embedded Standard and can supply units with the custom image pre-installed on traditional magnetic media or various forms of flash media.
Through using Windows Embedded Standard you can take advantage of the many benefits of an operating system specifically designed for your needs whilst maintaining the full hardware and software support you have come to expect from the Microsoft Windows XP environment, thus removing the need for heavy redevelopment costs on software currently running under a Microsoft Windows environment.
Please refer to our Windows Embedded Standard section for full details on the benefits of selecting Windows Embedded Standard on your rugged mobile computer.
Extended Warranty
All our notebooks come with at least a 24 month warranty, with the Getac, Panasonic and General Dynamics systems being supplied with 36 months as standard. We can offer a service to extend this warranty for a fourth and fifth year if required.
Please contact us for further details.
Spare Parts
Need a replacement power supply? Lost your touchscreen stylus? We can offer a full spare parts service to replace those vital components which have been mislaid or damaged over the years.
Please contact us for further details.
